Experience required for the Job:

REQUIRED SKILLS:

Role Purpose

The Floor Manager shall manage daily customer flow and service delivery on the operational floor, ensuring efficient processing of applications and timely customer support.

Key Responsibilities

• Manage floor-level customer service operations
• Supervise Customer Facilitators and ensure service quality
• Monitor queues, waiting areas, and service throughput
• Resolve escalated and complex customer cases
• Track counter-wise performance and daily service metrics
• Coordinate with the receptionist for intake control and appointment flow
• Prepare daily and periodic operational reports for the Facility Manager

Reporting Line

• Reports To: Facility Manager
• Supervises: Customer Facilitators

Please send your profile / Resume to (jobs@sapphire.co)